Crypto scams
Lost cryptocurrency to a scam?
Crypto transfers are hard to reverse, but they do leave a trail. Acting quickly and keeping records of every transaction gives your case the best start.
The basics
What is a crypto scam?
Crypto scams trick you into sending cryptocurrency, or giving access to your wallet, to people who then keep it. They include fake exchanges and trading apps, “wallet validation” links that drain your funds, and token projects that vanish after launch.
Every crypto transaction is recorded on the blockchain, so the wallet addresses and transaction IDs you sent to are important evidence.
It's not your fault. These scams are run by professionals.
Telling someone is the first step. Our support team will listen and explain what can realistically be done.
Contact supportHow it usually happens
The pattern most of these scams follow.
- 01
An opportunity or a problem
You're offered a trading opportunity, or told your wallet needs “verifying” or “synchronising”.
- 02
A link or an app
You're sent to a convincing website, app, or form that looks like a real exchange or wallet.
- 03
Access or transfer
You send crypto to an address, or approve a connection that lets them move your funds.
- 04
Funds moved on
The crypto is quickly moved through other wallets, and the site or contact disappears.
Warning signs
How to spot it.
- !Being asked for your seed phrase or private keys (never share these)
- !Links asking you to “connect” or “validate” your wallet
- !Exchanges or apps you can't find on official app stores
- !Profits you can see but can't withdraw
- !New tokens promoted with promises of guaranteed growth
- !Support agents who contact you first on social media
What to do now
Steps to take straight away.
- 1Stop sending money, even if you're told one more payment will release your funds.
- 2Contact your bank or card provider straight away and tell them you've been scammed.
- 3Keep everything: messages, emails, receipts, wallet addresses, website links, and screenshots.
- 4Report it to the police or your national fraud reporting service and note the reference number.
- 5Change passwords and turn on two-step verification if you shared any login details.
How we can help with your case.
- We listen to what happened and review your payments and records
- We explain your options honestly, including what may not be possible
- If you go ahead, your secure dashboard shows every update on your case
Talk to our support team about what happened.
Your message goes straight to our team with the topic already filled in.
We'll never ask for your passwords or verification codes.
Other types of scam