Fake recovery agents
Scammed again by someone promising to recover your money?
After a scam, people are often targeted a second time by fake recovery firms. If you paid upfront and heard nothing back, here's what to know.
The basics
What is a recovery scam?
Recovery scams target people who have already lost money. Someone contacts you claiming they can get your money back, often posing as a lawyer, investigator, regulator, or “blockchain recovery” specialist, then asks for fees upfront.
Sometimes they're the same criminals behind the original scam, using the details they already have about you.
It's not your fault. These scams are run by professionals.
Telling someone is the first step. Our support team will listen and explain what can realistically be done.
Contact supportHow it usually happens
The pattern most of these scams follow.
- 01
They find you
You're contacted out of the blue, or find them through an advert after reporting your loss.
- 02
A promise
They claim to have traced your money and guarantee they can return it.
- 03
Fees first
You're asked to pay for “taxes”, “release fees”, or “legal costs” before anything is returned.
- 04
Silence
More fees follow, then contact stops.
Warning signs
How to spot it.
- !Unsolicited contact offering to recover your money
- !Guarantees that all your money will be returned
- !Upfront fees requested in crypto or gift cards
- !Claims to be from a regulator or government body asking for payment
- !Pressure to pay quickly before the “recovery window” closes
- !Knowing details of your loss that you never shared with them
What to do now
Steps to take straight away.
- 1Stop sending money, even if you're told one more payment will release your funds.
- 2Contact your bank or card provider straight away and tell them you've been scammed.
- 3Keep everything: messages, emails, receipts, wallet addresses, website links, and screenshots.
- 4Report it to the police or your national fraud reporting service and note the reference number.
- 5Change passwords and turn on two-step verification if you shared any login details.
How we can help with your case.
- We listen to what happened and review your payments and records
- We explain your options honestly, including what may not be possible
- If you go ahead, your secure dashboard shows every update on your case
Talk to our support team about what happened.
Your message goes straight to our team with the topic already filled in.
We'll never ask for your passwords or verification codes.
Other types of scam