Impersonation scams
Tricked by someone pretending to be your bank?
Impersonation scams use fear and urgency to make you act fast. If you moved money because someone claimed to be an official, tell your bank straight away.
The basics
What is an impersonation scam?
Impersonation scams are when criminals pretend to be someone you trust: your bank, the police, a government office, a delivery company, or even a family member with a new phone number.
They often say your account is at risk and ask you to move money to a “safe account”, or they request a payment to settle a fake fine, tax bill, or debt.
It's not your fault. These scams are run by professionals.
Telling someone is the first step. Our support team will listen and explain what can realistically be done.
Contact supportHow it usually happens
The pattern most of these scams follow.
- 01
An urgent message
A call, text, or email warns of fraud on your account, an unpaid bill, or a family emergency.
- 02
Convincing details
They may know your name, part of your account details, or show a familiar phone number.
- 03
Pressure to act
You're told to act now and not to hang up or tell anyone.
- 04
Money moved
You transfer money or share codes that let them take it.
Warning signs
How to spot it.
- !Being asked to move money to a “safe account”
- !Requests for one-time passcodes, PINs, or passwords
- !Pressure to act immediately and keep it secret
- !A family member messaging from a “new number” asking for money
- !Official-sounding demands for payment by unusual methods
- !Links in texts or emails asking you to “confirm” details
What to do now
Steps to take straight away.
- 1Stop sending money, even if you're told one more payment will release your funds.
- 2Contact your bank or card provider straight away and tell them you've been scammed.
- 3Keep everything: messages, emails, receipts, wallet addresses, website links, and screenshots.
- 4Report it to the police or your national fraud reporting service and note the reference number.
- 5Change passwords and turn on two-step verification if you shared any login details.
How we can help with your case.
- We listen to what happened and review your payments and records
- We explain your options honestly, including what may not be possible
- If you go ahead, your secure dashboard shows every update on your case
Talk to our support team about what happened.
Your message goes straight to our team with the topic already filled in.
We'll never ask for your passwords or verification codes.
Other types of scam